Four quality costs to know about it

  

 

By Raúl Gorrín.-   All the organizations develop products and / or services which seek to win the consumer preference. Quality is a fundamental factor for clients to make a purchase. It is a process where it is developed these products and / or services, for those customers who are willing to pay if it satisfies their needs and solves their problems. Generating a product and / or service quality, it is necessary to conquer the public. 

     In the production process, problems occur and some of the goods don’t finish reaching the quality standards that are required for the product. In these circumstances, it is necessary to re-process these products or simply to discard them. In the first case, it will be possible to recuperate something although this re-elaboration involves an increase in costs. So, the second one is assumed to be a loss. This is a real problem, these losses can affect the entire organization. 

     It exists four types of quality costs: the tangible quality costs, the intangible quality costs, the quality costs of evaluation and the internal or external quality costs. Let’s see their meaning.

1.      The tangible quality costs: can be quantified and recorded in the accounting of the company. This includes reprocessing and waste of time. These costs can be detected through a system of quality costs, but sometimes they can remain hidden.

2.      The intangible quality costs: refer to the non-quantifiable. Among them, are the effects caused by poor quality (employee dissatisfaction and customer dissatisfaction).

3.      The evaluation quality costs: are related to measurement and evaluation. They are all expenses originated in the evaluation if an activity has been carried out properly.

4.      The internal or external quality costs: are those that take place in the costs originated by the services that don’t adapt to the requirements demanded by the client.

     Quality costs can be classified as prevention costs, which are those that result from the sum of all activities costs that seek to avoid poor quality in company processes. These are quality costs produced at the moment of avoid the faults in productive systems.

Visit:

El emprendimiento humanista

Los nuevos emprendedores

Referencia empresarial

Conciencia social

Productivity and Efficiency

The Entrepreneur-humanist

Follw me:

Twitter

Facebook

Linkedin

Google+

Customer card an important instrument

By Raúl Gorrín.-      The customer is the center of your organization. You should be aware of all incidents of this, handle the maximum information in order to be able to provide the answers and solutions to the problems that they are waiting for. To do this, the customer card is a vital tool. The client's file should include all the information related to that person and their relationship with the company.

     Of course, in the first place, the client’s personal information should be first, so it can be located as soon as possible such as: name, address, telephones, emails, company, as well as any other information that makes easy in a short time. Then we have the complementary information, which should provide all the possible information that is effective to have a client's behavior. They say a lot about who they are, what they like, what they do, what they aspire and what their needs are, an example of this are hobbies.

     It is information that makes easy the personalized and direct treatment with the client, which allows covering their expectations and their needs. In addition, the information should be included on your closest collaborators, such as your secretary, stockbrokers, external advisers and so on. On the other hand, the client’s academic information is very important, it tells us about their interests, what they know, their skills, knowledge and potentialities. Also, it should be taken into account the degrees obtained of masters, doctorates, specialization courses and many more.

 Plus, the family information can’t be overlooked, because it is important to know if the client is single, married, divorced or widowed. Know if they have a child, how many, sex, ages and so far. Likewise, the information about our Internet habits should be considered. Know your visits history and requests for information through social networks, emails, and chats. Part of this information is available on the Internet thanks to the advances that digital have been experienced in recent years.

Visit:

El emprendimiento humanista

Los nuevos emprendedores

Referencia empresarial

Conciencia social

Productivity and Efficiency

The Entrepreneur-humanist

Follw me:

Twitter

Facebook

Linkedin

Google+

The importance of logistics management in your organization

  By Raúl Gorrín.-   Logistic management it means any action taken by an organization with the purpose of capturing, accessing or using the resources required to carry out the work of the company. Also, business management it corporate strategies to optimize and to make the best use of resources with productivity, profitability and performance as a goal.

      The logistics of any company need to respond to strategic planning at increasing the competitiveness of the organization. Managing resources in the right way, results in efficiency and effectiveness eliminating obstacles in the institution's production. Likewise, logistics management has to aim at cost reduction to be able to have a better use of resources. In the same way, the adequate logistics leads to the quality levels improvement of the product that the organization elaborates. Due to the correct use of resources, processes improvement and obstacles’ elimination work should be focused on the product and / or service optimization that has been achieved and its quality increased.

     Logistic management, as we have just mentioned, must ensure the processes’ efficiency, the processes’ improvement, the end of tasks’ duplicity, bureaucracy and empty production zones. To achieve an ideal logistics management in the organization, the management indicators need to be defined.

     These indicators are called KIPs, they are values, quantitative or qualitative, which provide information on the success level of logistics management processes. The most used are: production KIPs, storage and inventory KIPs, purchase supply KIPs, transportation and distribution KIPs. Every particular case determines the indicators to use, which can be of several different groups.

Visit:

El emprendimiento humanista

Los nuevos emprendedores

Referencia empresarial

Conciencia social

Productivity and Efficiency

The Entrepreneur-humanist

Follw me:

Twitter

Facebook

Linkedin

Google+