Por Raúl
Gorrín.- Productivity in a company is increased if we increase the ability
for the company to work at close to maximum efficiency. So what are some of the
ways to increase efficiency? One of the many ways , is for its workers to take
responsibility for what they have done. If they never take responsibility then
how can they learn from the error of their ways. If they deny their mistakes,
then what is to stop them from keep making the same mistakes over and
over.
“The only real mistake is the one from which
we learned nothing. “ Henry Ford
The best way to set up an atmosphere of
responsibility in a company is for its leaders and management to teach by their
own behavior.
“Don’t find fault , find a remedy!”
again Henry Ford.
The result of finger pointing can be
detrimental to everyone involved, particularly in the workplace, researchers
say. In an organizations where blame is the norm, group members are
likely to be less creative and perform poorly. The blamer also takes a hit.
When an individual is always pointing to external reasons for your mistakes you
won't learn from those mistakes, so it hinders your ability to learn and become
more effective.
And then there's the kick-the-dog effect.
Globovisión,
Raúl Gorrín, Raúl Antonio Gorrín, Seguros La Vitalicia Raúl Gorrín, Medios de
comunicación, Venezuela, Gobierno, Empresarios, Emprendedor,
"It's the kick- the-dog effect where if
someone high in the hierarchy makes a mistake and blames the person below them
for the mistake and that person blames the person below them and so on, and
when there's no one else to blame that person goes home and kicks the
dog,"
"When we blame, we give away our
power." — Greg
Anderson
Habitual blaming over time perpetuates
bitterness, resentment, and powerlessness, as the victim suffers. Often, those
who are the target of your blame have little idea (or could care less) about
how you really feel. You only hurt yourself by being a prisoner of your own
bitterness and resentment. Your feelings may be justified, but they will not
help you become happy, healthy, and successful. Your workers will not respect
you and they will resent you. They will feel like they should not try to help
the company because they are getting blamed for things they never did. But as
the ‘kick the dog’ scenario explains that feeling of blame and resentment will
spread through the company, as everyone starts to spread the blame and point
the finger elsewhere.
This will hurt the companies chances of being
as productive as it should.
To boost performance, companies might want to
keep blaming others to a minimum.
It's important for leaders and organization
managers who are trying to shape their cultures in a way to improve performance
and creativity. If you're a leader, don't blame other people, at least not
publicly. You might want to offer praise in public, but if you have to blame
someone, do it in private.
Leaders can take responsibility for their own
mistakes in public in order to be a model of this behavior. Some companies
already do this by throwing so-called failure parties in which people talk
about their mistakes and learn from them. By Raúl Gorrín.
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