Don’t lose customers

  

Por Raúl Gorrín.-     Believe it or not, a bad service can lead you to lose even more customers than the price of your products and / or services. So certify that the client leaves satisfied your organization and if he o her have the desire to return to feel that it is the ideal place to meet his o her needs. Remember, a good service is very important for customers.

     Good care and timely response to customer requirements can be more effective in achieving customer loyalty than buying cheap. This is certified by specialists. The surveys have established that quality in service, customer service and marketing, have a high significance for clients. A large number of users migrate from business because they weren’t satisfied with the response. 

     So avoid the clients’ rotation and focus on providing the service that customers are waiting for, because for them the key is to see all their questions answered, to know how they can solve their problems and all the answers arrive on time. A large number of people are forced to migrate from companies when they don’t see their expectations. The dissatisfaction with the service received is one of the main causes of customer turnover.

     The client’s expectations are increasing in a fast way, so it is up to the companies to constantly refine the operations, processes and training of employees in charge of customer care and service. Keep in mind that clients don’t forget or forgive companies that don’t meet their expectations. The clients, value to the highest education degree and a good treatment provides in every occasion.

     A company must be willing to listen to their clients problems. Part of the good service is to offer different ways to solve customers’ problems by telephone, email, corporate web, online chats and (most important) personal face-to-face consultation.

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