By Raúl Gorrín.- There are three fundamental aspects that
can’t be ignored: efficiency, productivity and quality. They are key concepts
that every company should work with great care and commitment. When we speak of
efficiency, we refer to the resources’ management to their proper use. The subject’s
philosophy is to do more with less. It is measured by establishing the
relationship between costs and the number of units produced with these
resources.
It is
necessary to create a culture in organizations where the loyalty values (honesty
and respect) can constitute pillars of the company. Those values will
contribute to the culture creation of quality at all levels of the
organization. Strategic planning is required, including a business plan which
efficiency is the norm. Likewise, efficiency implies more sales, market
positioning and minimum production costs.
Meanwhile,
productivity is the proportion between efficiency and effectiveness. On the
other hand, quality is understood as the degree to which a product and / or
service meets the design specifications, works optimally and manages to satisfy
the need to the extent that the customer expects it. Also, it is understood as what
it gives to this one in function of what it expects and at an accessible price.
Companies
with high efficiency indications, productivity and quality, will be highly
appreciated by the customer.
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