Four quality costs to know about it

  

 

By Raúl Gorrín.-   All the organizations develop products and / or services which seek to win the consumer preference. Quality is a fundamental factor for clients to make a purchase. It is a process where it is developed these products and / or services, for those customers who are willing to pay if it satisfies their needs and solves their problems. Generating a product and / or service quality, it is necessary to conquer the public. 

     In the production process, problems occur and some of the goods don’t finish reaching the quality standards that are required for the product. In these circumstances, it is necessary to re-process these products or simply to discard them. In the first case, it will be possible to recuperate something although this re-elaboration involves an increase in costs. So, the second one is assumed to be a loss. This is a real problem, these losses can affect the entire organization. 

     It exists four types of quality costs: the tangible quality costs, the intangible quality costs, the quality costs of evaluation and the internal or external quality costs. Let’s see their meaning.

1.      The tangible quality costs: can be quantified and recorded in the accounting of the company. This includes reprocessing and waste of time. These costs can be detected through a system of quality costs, but sometimes they can remain hidden.

2.      The intangible quality costs: refer to the non-quantifiable. Among them, are the effects caused by poor quality (employee dissatisfaction and customer dissatisfaction).

3.      The evaluation quality costs: are related to measurement and evaluation. They are all expenses originated in the evaluation if an activity has been carried out properly.

4.      The internal or external quality costs: are those that take place in the costs originated by the services that don’t adapt to the requirements demanded by the client.

     Quality costs can be classified as prevention costs, which are those that result from the sum of all activities costs that seek to avoid poor quality in company processes. These are quality costs produced at the moment of avoid the faults in productive systems.

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